Shipping Policy
π Qicheworx Shipping Policy
At Qicheworx, we aim to ensure every order is carefully processed, packed, and delivered with the highest level of care and attention. Please review our shipping policy below for full details on how we handle and deliver your orders.
π¦ Order Processing Time
All orders are processed within 1β3 business days after payment confirmation.
In most cases, orders are dispatched quickly, however certain items may be on backorder or require additional preparation time. In these cases, processing may take up to 10 business days before shipment.
We will always keep you updated should any delays arise with your order.
π Shipping Methods
We make use of trusted national courier services to deliver all orders safely and efficiently across South Africa.
Once your order has been dispatched, you will receive a tracking number to monitor your delivery in real time.
β±οΈ Delivery Time
Once your order has been shipped, delivery typically takes:
2β5 working days nationwide, depending on your location.
Remote or rural areas may occasionally require additional transit time.
π° Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order size.
π Delivery Areas
At this stage, we only deliver within South Africa.
We are working on expanding our reach in the future.
π Order Tracking
All customers will receive a tracking number once their order has been shipped.
You will be able to follow your parcel from dispatch to delivery.
π¦ Damaged, Lost, or Delayed Parcels
We take great care in packaging all orders securely to ensure they arrive in perfect condition.
In the unlikely event that your parcel is:
- Damaged in transit
- Lost by the courier
- Significantly delayed beyond expected delivery times
Qicheworx will assist you in liaising with the courier service to investigate and resolve the issue as quickly as possible.
While courier delays are outside of our direct control, we will always support you throughout the claims process and ensure a fair resolution where applicable.
π€ Our Commitment
We are committed to delivering your products safely, efficiently, and with care. If you have any concerns about your shipment, our support team is always available to assist.