Shipping Information
π Shipping Information
QICHEWORX
We aim to make your shopping experience as smooth and transparent as possible. Below is everything you need to know about how we handle shipping and delivery.
π¦ Order Processing
All orders are processed within 1β3 business days after payment confirmation.
In some cases, certain products may be on backorder or require additional preparation time, which may extend processing to up to 10 business days.
We will always communicate with you if there are any unexpected delays.
π Shipping Methods
We use trusted national courier services to deliver all orders safely and efficiently across South Africa.
Once your order has been shipped, you will receive a tracking number so you can follow your parcel from dispatch to delivery.
β±οΈ Delivery Times
After dispatch, delivery usually takes:
2β5 working days nationwide
Delivery times may vary slightly depending on your location, especially in remote or rural areas.
π° Shipping Costs
Shipping costs are calculated at checkout based on your order size and delivery address.
π Delivery Area
At this time, we only deliver within South Africa.
π Tracking Your Order
Every shipped order includes a tracking number, which allows you to monitor your parcel in real time until it arrives at your door.
π¦ Damages, Delays & Lost Parcels
We take great care in packaging all orders securely to ensure safe delivery.
Once your parcel has been handed over to the courier, it is in their care. However, QICHEWORX will always assist you in the event of any issues such as:
- Delayed deliveries
- Damaged parcels
- Lost shipments
We will help you liaise with the courier service and support you through the claims process to ensure a fair resolution.
π€ Our Commitment
Weβre committed to getting your products to you as quickly, safely, and reliably as possible. If you ever have concerns about your delivery, our team is here to assist.