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Retruns & Refunds

πŸ” Returns & Refunds Policy

QICHEWORX

At QICHEWORX, we take pride in the quality of our products. If you are not completely satisfied with your purchase, please review our returns policy below.

By placing an order with us, you agree to the terms outlined in this policy.

πŸ“¦ Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused and in its original condition
  • The product is undamaged and unopened
  • The return request is made within a reasonable time after delivery

Returned items must be securely packaged to prevent damage during return transit.

πŸ§ͺ Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are strictly non-returnable:

  • All chemical products (including cleaners, shampoos, waxes, degreasers, and similar liquids)
  • Any product that has been opened, used, or partially used
  • Any item not in its original condition or packaging

πŸ”§ Faulty or Damaged Products

If you receive a product that is faulty or damaged upon arrival, please contact us as soon as possible.

We will assess the issue and, where applicable:

  • Replace the product, or
  • Offer an appropriate resolution based on the situation

We may require photo or video evidence to process faulty claims.

🚚 Return Shipping Costs

If a return is approved:

  • The customer is responsible for return shipping costs
  • Shipping fees are non-refundable

If a product is confirmed to be faulty on our side, we will cover or reimburse return-related costs where applicable.

πŸ’³ Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method
  • Processing times may vary depending on your bank or payment provider

🚫 Order Cancellations

Once an order has been placed and payment has been confirmed, it cannot be cancelled.

Please ensure all order details are correct before completing checkout.

πŸ“¦ Important Notes

  • We recommend inspecting all items upon delivery
  • QICHEWORX is not responsible for damage caused after delivery
  • Return approvals are subject to inspection and approval by our team

🀝 Our Commitment

We aim to handle all return and refund requests fairly, quickly, and professionally. If you experience any issues with your order, we encourage you to contact us so we can assist you directly.